User Agreement Valid as of April 1, 2025
Welcome to NOVASPHERE TECHNOLOGY SOLUTIONS LTD' SMS-based mobile financial service. We're pleased to offer you our SMS-based financial service platform that enables convenient money transfers and other financial transactions right from your mobile phone with no internet access requirement.
These Terms of Use ("Terms") create a binding agreement between you (the "User") and NOVASPHERE TECHNOLOGY SOLUTIONS LTD ("we," "us," or "our"), governing your access to and use of PayyMe, our SMS-based financial service in Nigeria
This User Agreement applies to your use of PayyMe, its features, services and any other technologies, and/or functionalities offered by the Company on our website, our SMS-based platform, or through any other means (the “PayyMe Services”) whether as visitors, registered users, or account holders. The PayyMe Services are provided to you subject to this Agreement as well as our Privacy Policy (“Privacy Policy”) which is incorporated in this Agreement by this reference
By dialling our SMS Short code or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using our services.
1 . DEFINITIONS
Throughout these Terms, certain words and phrases have specific meanings. Understanding these definitions will help you better comprehend your rights and obligations when using our services:
"PayyMe" refers to our SMS-based financial technology infrastructure that enables the provision of financial services
"Account" refers to your registered profile within our system that enables you to access and use our SMS-based financial service, including a payment account, electronic money account, or any other applicable definition of an account record
"BVN" means Bank Verification Number, a unique identifier issued by the Central Bank of Nigeria that links all your bank accounts and serves as your banking industry identity.
"CBN" refers to the Central Bank of Nigeria, the primary regulatory authority overseeing financial services in Nigeria.
"Charges" or "Fees" refer to any amounts payable by you for using our services, as outlined in our fee schedule.
"Customer" or "User" refers to any individual or entity that has registered to use our SMS- based financial services.
"KYC" means Know Your Customer, the process of verifying the identity of our users in compliance with regulatory requirements.
"Mobile Money Wallet" "Mobile Money Wallet" refers to the electronic account linked to your phone number that holds your funds within our system
"NIN" means National Identification Number, a unique identifier issued by the National Identity Management Commission of Nigeria.
"PIN" refers to your Personal Identification Number, a secret numeric code you create to authorize transactions and access your account
"Service" or "Services" refer to any financial or related offerings provided through PayyMe, including but not limited to money transfers, bill payments, airtime purchases, account management, and other services as contained in Clause 3
"Transaction" refers to any activity conducted through our platform that involves the movement of funds or account updates.
"SMS" means Short Message Service protocol that enables text-based communication between mobile phones and our service platform without requiring internet access.
"SMS Short Code" means a short numerical sequence used to send and receive text messages (SMS) between mobile users and our platform. This SMS Short code will be used for authentication, customer engagement, notifications, transactions, and any other purpose and functionality offered by the company through PayyMe without requiring internet access
"Wallet-to-Wallet Transfer" refers to the movement of funds from one user's mobile money wallet to another user's wallet within our system.
"Applicable Law" means any and all applicable laws, legislation, bye-laws, decisions, notices, statutes, orders, rules (including any rules or decisions of court), regulations, directives, edicts, schemes, warrants, local government rules, statutory instruments or other delegated or subordinate legislation and any directions, codes of practice issued pursuant to any legislation, voluntary codes, other instruments made or to be made under any statute and codes of conduct and mandatory guidelines (including in all cases those that relate to audit, accounting, or financial reporting) and which have legal effect, whether local, national, international or otherwise existing from time to time, together with any similar instrument having legal effect in the relevant circumstances;
"Authentication" means the performance of operations which enable us to verify your identity;
"Authentication Instrument" means an item, feature, information or other instrument that enables you to Authenticate yourself to us, and / or to Authorize certain operations for us (for example personalized security details for the App, a password, a one-time authentication code, a PIN, a mobile phone, a mobile phone number, a fingerprint or personalized security questions);
“Authorise / Authorisation” means the performance of operations by which you give us a confirmation of your consent to performing certain operations, for example to make a payment;
“Authorized Merchant” means a merchant expressly authorized by PayyMe to receive payments in relation to its merchant activities via the PayyMe platform;
“Authorized Merchant Payment” means a Payment Transaction between you and an Authorized Merchant made via PayyMe;
“Business Days” means a day other than a Saturday, Sunday or a public holiday in Nigeria when financial institutions in Nigeria are open for business;
“Card” means a bank, payment, or credit card which is denominated in a fiat currency and is not linked to any cryptocurrency;
“Covered Third Parties” means any or all third party operating system providers such as Apple Inc. (“Apple”), Google LLC, and Microsoft Corporation, (and each of their respective related entities), your mobile phone or other mobile device manufacturer, your wireless carrier or other network provider, any other product or service provider related to your mobile device service.
“E-Money” or “Electronic Money” means monetary value, which is stored electronically for you
“E-Wallet” means a non-interest-bearing electronic account maintained for the sole purpose of enabling you to a make and receive transfers of Electronic Value issued by us and denominated in Nigerian Naira, and / or any other currency wallet PayyMe may offer;
“Fee Schedule” means the document comprising all the fees payable by a user for the use and management of an E-Wallet available via PayyMe;
“Nominated Account” refers to a payment account opened in your name with a bank or payment account provider established in Nigeria or in a third-party country which imposes equivalent anti money laundering and terrorist financing laws;
“Individual” means a natural person;
“Legal Entity” means any entity with a legal personality that is not an Individual;
“Mobile Money Account” means an account used to store and transfer funds held with a mobile network operator;
“Payment Order” means any instruction by you to us requesting the execution of a Payment Transaction;
“Payment Transaction” means an act initiated by the payer or payee of placing, transferring or withdrawing funds, irrespective of any underlying obligations between the payer and the payee;
“Website” means www.payymenow.com as updated from time to time;
“we”, “us”, or “our” means Novasphere Technology Solutions Ltd., and our subsidiaries
2 . THIRD-PARTY PROVIDER
By using certain PayyMe Services, you expressly acknowledge and authorize the company to share information with our affiliates. These affiliates include: (1) ERCAS Integrated Solutions Limited for seamless and secure payment solutions, enabling you to perform transactions including but not limited to online payments, mobile payments, and other electronic transaction processing services. ERCAS is a Payment Solutions Service Provider (“PSSP”), licensed by the Central Bank of Nigeria to provide financial upolutions and mobile payment services to a wide range of customers. They are also an aggregator and concentrator to the Nigeria Inter Bank Settlement System (NIBSS) which operates a shared-service infrastructure for facilitating payments finalities, streamlining Inter-bank payments and settlement mechanisms, to drive and promote Electronic Payments across the Nigerian Financial Industry
Your use of these services is subject to the respective affiliates’ terms of service and privacy policies.
Pursuant to these Terms of Use you are authorizing and directing PayyMe to create and administer these accounts on your behalf, to consent and agree to necessary terms and policies (where applicable) on your behalf, and to carry out the transactional and investment instructions (transfer, buy, sell, etc.) that you may provide to us from time to time, with respect to these third-party accounts. You agree that PayyMe may access and retrieve your information from these accounts in order to display that information to you and facilitate your use of those accounts through the PayyMe Services. You also acknowledge that PayyMe will close all such affiliate and third-party accounts if and when you terminate your Account with PayyMe, and you hereby direct and authorize PayyMe to do so.
To the extent permitted under applicable law, you understand and agree that PayyMe, in its capacity to act on your behalf with our third-party business partners, will not be liable to you for any losses, expenses, damages, liabilities, charges and claims of any kind or nature whatsoever (including without limitation any legal expenses and costs and expenses relating to investigating or defending any demands, charges and claims) (collectively, “Losses”) incurred by you with respect to any of the third party accounts, except to the extent that such Losses are actual losses proven with reasonable certainty and are the direct result of an act or omission taken or omitted by PayyMe during the term of this Agreement which constitutes wilful misfeasance, bad faith, or gross negligence under this Agreement. Without limitation, PayyMe shall not be liable for Losses resulting from or in any way arising out of
● any action of yours,
● force majeure or other events beyond the control of the company, including without limitation any failure, default or delay in performance resulting from computer or other electronic or mechanical equipment failure, unauthorized access, strikes, pandemics, failure of common carrier or utility systems, severe weather or breakdown in communications not reasonably within the control of the company or other causes commonly known as “acts of god”, or
● general market conditions unrelated to any violation of this Agreement by the company. You may, at any time and at no cost to you, obtain a copy of this Agreement applicable to you by accessing the Website or other PayyMe services and downloading the version available. Alternatively, you may contact us at legal@novasphereltd.com and we will provide a copy to you via e-mail or post.
3. ABOUT OUR SERVICES
PayyMe, our SMS-based financial service platform, allows you to perform various financial transactions directly from your mobile device without requiring internet access. Through simple SMS short codes, you can transfer money, check balances, pay bills, purchase airtime, and access other financial services we may introduce over time.
We've designed our service to be accessible to all Nigerians with a mobile phone, regardless of whether you have a smartphone or internet connectivity. Our mission is to make financial services more inclusive and to bring the convenience of digital payments to everyone, everywhere in Nigeria.
The services that will be provided by us under this Agreement shall include:
● The opening and management of an E-Wallet;
● Issuing E-Money to your E-Wallet upon receipt of cleared funds paid to us by an Accepted Payment Method;
● Debiting E-Money from your E-Wallet following the execution of a Payment Transaction or the payment of any fees pursuant to this Agreement;
● Crediting E-Money to your E-Wallet following the execution of a Payment Transaction (for example following the execution of a Payment Transaction where you are receiving the relevant payment); and
● Redeeming E-Money following a request by you to redeem E-Money held in your E-Wallet and paying the relevant amount to your Nominated Account; Your E-Wallet shall not be subject to any overdraft, advance or credit
4. ELIGIBILITY TO USE OUR SERVICES
To use our services, you must be at least 18 years old and legally capable of entering into binding contracts under Nigerian law. You must provide accurate, current, and complete information during the registration process and maintain a valid Nigerian phone number linked to your account.
In accordance with Central Bank of Nigeria regulations and anti-money laundering laws, we require proper identification to verify your identity. This typically includes your Bank Verification Number (BVN), National Identification Number (NIN), or other government-issued identification. Depending on transaction limits and account tiers, we may request additional documentation to comply with Know Your Customer (KYC) requirements
5. ACCOUNT REGISTRATION AND SECURITY
Creating an account with us is straightforward and can be completed entirely through SMS commands. During registration, you'll select a secure PIN that will protect your account and authorize transactions. This PIN is your digital signature, and you are responsible for maintaining its confidentiality.
We take security seriously but need your cooperation to keep your account safe. Never share your PIN with anyone, including our staff members, who will never ask for your complete PIN. Be vigilant about responding to SMS prompts only after confirming you've dialled our official SMS short code. If you suspect unauthorized access to your account or if your phone is lost or stolen, contact our customer service immediately so we can help protect your funds.
Remember that you're responsible for all activities that occur under your account. We've implemented multiple security layers to protect you, but your diligence in safeguarding your PIN and promptly reporting suspicious activities is essential to maintaining account security.
6. OPENING AN ACCOUNT
We offer the following different types of Account which operate as follows:
We take security seriously but need your cooperation to keep your account safe. Never share your PIN with anyone, including our staff members, who will never ask for your complete PIN. Be vigilant about responding to SMS prompts only after confirming you've dialled our official SMS short code. If you suspect unauthorized access to your account or if your phone is lost or stolen, contact our customer service immediately so we can help protect your funds.
Remember that you're responsible for all activities that occur under your account. We've implemented multiple security layers to protect you, but your diligence in safeguarding your PIN and promptly reporting suspicious activities is essential to maintaining account security.
● Personal Account – for use in person-to-person transfers with friends and family, and other people whom you know. Personal Accounts may also be used to make Authorized Merchant Payments as described in this Agreement where such Authorized Merchant Payments are available. Some features of Personal Accounts may be limited based on how you wish to use the Services, how much you need to send or spend, and what we know about you. We may also require that you provide additional information in order to complete a Payment Transaction. Personal Accounts may not be used to receive business, commercial or merchant transactions.
● Business Account – Business Accounts must be applied for and explicitly authorized by us once they are available. By opening a Business Account and accepting the terms as outlined in this Agreement, including, but not limited to, the Rules and Restrictions for Business Accounts set forth below you confirm that neither you nor your business is establishing a Business Account primarily for personal, family, or household purposes. We may reverse or place a hold on your transactions or place a reserve on your funds if you are in breach of this Agreement, including, but not limited to, if you are using a Personal Account for business purposes or vice versa.
In accordance with Applicable Law, we are required to apply due diligence measures aimed at the prevention of money laundering and terrorist financing before you can open an Account. Among other measures, we are required to identify and verify your identity and collect information about you, your use of the services provided to you and any suspicions of money laundering or terrorist financing which we may develop with regard to you or use of the services provided to you. You are required to provide us with all information and documents which we demand from you in order to apply the due diligence measures referred to above or to perform any other obligations under Applicable Law and/or this Agreement.
At a minimum, you must provide the following as part of your application to us to provide Services: If you are an Individual:
● your full name, address, date of birth, and nationality;
● your email address;
● your mobile phone number and, in certain circumstances, your mobile phone device’s identification number;
● as a proof of your identity, a copy of any of the following documents:
o a valid international passport;
o a valid Nigerian national identification card; or
o Bank verification number (BVN)
● as a proof of your address, a copy of any of the following documents:
o a valid Nigerian driving license;
o lease contract;
o recent bank statement;
o recent government issued tax statement; or
o recent utility bill.
If you are a Legal Entity:
● your full registered name,
● registered address,
● business operating address (if different to registered address),
● date of incorporation,
● business license / registration number,
● jurisdiction of establishment (if relevant and/or, in each case, any such analogous information),
● bank account details,
● email address,
● website address,
● telephone or mobile contact number, and
● tax identification number (TIN);
● a description of the type of business carried out by you and expected transaction volumes;
● the contact information for your primary representative;
o the full name(s),
o address(es),
o date(s) and place(s) of birth,
o nationality(ies),
o the identity documents referred to above for each of your directors (or relevant equivalents),
o any shareholders (or relevant equivalents) holding 25% or more of the share capital (or equivalent) in the Legal Entity, and/or any ultimate beneficial owner(s);
● as a proof of your address, a copy of any of the following documents:
o extract from your jurisdiction of the establishment of the establishment's relevant commercial register;
o lease contract;
o recent bank statement;
o recent government issued tax statement; or
o recent utility bill.
We may request, in our sole discretion:
● you to provide one or more answers to security questions that will be used as part of any Authorisation under this Agreement; and
● Any additional information or documents we deem necessary and appropriate in line with our assessment of risks relevant to you as a client, both in course of review of your application and during the whole period of validity of this Agreement. You undertake that all information and documents which you present to us are true, accurate and up to date. If, at any point during the term of the Agreement, any of the information and documents presented to us should change or you identify that they were false, inaccurate and / or incorrect in any form, then you shall promptly present us with the respective updated information and documents. You can update the information and documents presented to us by email at legal@novasphereltd.com and we may ask you at any time to confirm the accuracy of your information and/or provide additional supporting documents.
We may also contact third parties to collect and/or verify the information and documents presented by you under this Agreement. We may limit your E-Wallet and your access to funds held in your E-Wallet until such collection of information and / or verification is completed. If your application to open an Account is successful, we will open an E-Wallet in your name and send you a confirmation through the App. In order to use your E-Wallet, you must also provide us with details of a payment account opened in your name with a bank or payment account provider established in Nigeria or in a third-party country which imposes equivalent anti money laundering and terrorist financing laws (a “Nominated Account”). This is in addition to any other information requested by us. If, after being accepted by us, you wish to change your Nominated Account, you must notify us by submitting the new Nominated Account details via PayyMe or by email at Support@payymenow.com. We will review the new Nominated Account details and will confirm if the change is accepted. The change of Nominated Account will only be effective following the express confirmation from us. Once we have activated the full functionality of your Account, you may login to access your E Wallet via PayyMe services.
7. HOW TO USE OUR SERVICES
Our service operates through SMS short codes that you can dial from your mobile phone. To access our main menu, dial [our SMS short code] from your registered phone number. You'll then navigate through menu options using your keypad to select the service you need.
For money transfers, you'll need the recipient's phone number or account details. Our system will guide you through the necessary steps to complete your transaction securely. After confirming transaction details, you'll authorize the transaction using your PIN.
Each transaction is confirmed with a unique transaction reference, which you should retain until you're certain the transaction has been completed successfully. This reference will help us assist you quickly should you need support with any transaction.
We've designed our service to be available 24/7, but please understand that system maintenance, network issues, or regulatory requirements may occasionally affect service availability. We strive to provide advance notice of any planned downtime and to restore service promptly during unexpected interruptions.
8. KEEPING YOUR ACCOUNT SAFE
You must take all reasonable precautions to keep your E-Wallet, any security information relevant to your E-Wallet and your Account linked to your E-Wallet safe and to prevent fraudulent use of them. You must use reasonable endeavours to prevent any unauthorized access to, or use of, your E-Wallet and should notify us immediately by email atSupport@payymenow.com, of any such unauthorized access or use, or any suspicion of access or use.
Your login for your Account should not be disclosed to anybody or kept in written form to prevent fraud and misuse of its E-Wallet. We also recommend that obvious passwords, such as your name or the phase “password”, are not used.
You should also:
● take care to ensure that no one hears or sees your login details when you use it;
● not disclose your full login details or password to anyone, including the police and us;
● never write your password down, nor keep a record of it;
● comply with all reasonable instructions we issue regarding keeping your login details and password;
● change your login details and/or password immediately and telling us as soon as possible if you know, or even suspect, that someone else knows any of those details, or if we ask you to;
● Keep any device you use to access PayyMe secure and use up to date virus checking software and personal firewall software.
● never access PayyMe from any shared device (or any public internet access device or access point) or any device connected to a local area network;
● make sure you always log out of PayyMe, and never leaving your device unattended when you are logged in; and
● never share any Account details or payment details on social media or any website. If your Account login details are lost or stolen, or if you suspect that someone else knows your login details or your verified mobile phone and/or e-mail are compromised, you must contact us by email at Support@payymenow.com without undue delay
9. FUNDING YOUR E-WALLET
Once your Account has been opened, E-Money can be issued to you and credited to your E- Wallet in exchange for a payment made by an Accepted Payment Method.
When you wish to purchase E-Money, you must log in to PayyMe and enter the details of the Accepted Payment Method you wish to use to purchase the E-Money via a payment page dedicated for this purpose.
Transfers of funds for the purchase of E-Money by Card are executed by the institution having issued the Card. Any dispute surrounding such a transfer must be notified to the Card issuer. We are not authorized to cancel such a purchase once you have made a payment request (although you may opt to redeem any E-Money purchased, subject to any applicable Fees (as set out in the Fee Schedule)).
Acceptance by us of an order for payment by an Accepted Payment Method does not guarantee that you will receive the corresponding E-Money in your E-Wallet. The issuing of E- Money to your E-Wallet is conditional upon actual receipt by us of the cleared funds transferred minus any applicable Fees (as set out in the Fee Schedule).
We will issue E-Money to your E-Wallet once we have received cleared funds. For some deposit methods such as Card, we will credit the E-Money funds to your E-Wallet as soon as possible subject to our right of reversal. This means if the actual amount you intended to upload does not reach us within a reasonable time, we may deduct such amount from your E-Wallet. If you do not have enough money in your E-Wallet for this purpose, we can demand repayment from you using other methods. You accept and agree that any currency other than Nigerian Naira (as your E-Wallet is denominated) loaded/reloaded into your E-Wallet will be converted into Nigerian Naira at the rate of exchange applied by our internal payment providers or bank plus any applicable fees.
You accept that such conversion shall be entirely at your own cost and risk. For every currency conversion, we will apply our then current exchange rates which are updated regularly. The applied exchange rate will be provided to you before the confirmation of the Payment Transaction.
Any E-Money issued to your E-Wallet in exchange for a payment by way of bank transfer must be sent from your Nominated Account.
We may, in our sole discretion, place a reserve on funds held in E-Wallets with a high volume of Payment Transactions when we believe there may be a high level of risk associated with the E-Wallet. If an E-Wallet is subject to a reserve, we will provide notice specifying the terms of this reserve. These terms may require that a certain percentage of the amounts received into an E-Wallet is held for a certain period of time, or that a certain amount of E-Money is held in reserve, or anything else that we determine is necessary to protect against the risk associated with the E-Wallet. We may, subject to the terms of this Agreement, change the terms of this reserve at any time by giving notice of the new terms of reserve.
If the balance of your E-Wallet is negative for any reason (or if there are any other past sums due to us), we may set off the negative balance by deducting amounts you owe us from funds you receive into your E-Wallet, or funds you attempt to withdraw or send from your E-Wallet. You agree to allow us to recover any amounts due to us by debiting your E-Wallet. If there are insufficient funds in your E-Wallet to cover the amount due, you agree to reimburse us through
other means including:
● recovering the amount due from your Nominated Account;
● recovering the fees from your alternate funding sources; and / or
● taking other legal actions to collect the amount due, to the extent allowed by Applicable Law. To secure your performance of this Agreement, you hereby grant to us a lien on and security interest in your E-Wallet and agree to execute any further documentation to perfect these rights of ours. We safeguard all funds that have been received in exchange for E-Money that has been issued in accordance with its obligations under Applicable Law.
10. EXECUTING PAYMENT TRANSACTIONS
You can use your E-Money balance to execute Payment Transactions, whether by way of a transfer to your own account, or to a third party, by redeeming part of your E-Money balance and / or redemption of your balance back to your Nominated Account.
You must ensure that you have sufficient available balance of E-Money in your E-Wallet to cover the full value of your Payment Transaction and the relevant fees (as set out in the Fee Schedule) when you give a Payment Order to us.
You may choose to execute a Payment Transaction by designating a Mobile Money Account linked to your E-Wallet as your Nominated Account. In such circumstances, if your E-Wallet has insufficient available balance, we shall credit your E-Wallet using the selected Mobile Money Account in order to cover the full value of your Payment Transaction and the relevant fees (as set out in the Fee Schedule).
If there is insufficient E-Money available in your E-Wallet to cover the Payment Transaction, we will block the Payment Transaction and you will receive a notification confirming that you have “insufficient balance”.
Where any payment out of your E-Wallet is made in a currency other than Nigerian Naira, we are entitled to debit your E-Wallet balance in Nigerian Naira in the amount equivalent to the Payment Transaction amount, converted into Nigerian Naira using the currency exchange rate you agreed with us before the relevant Payment Transaction is executed.
All Payment Transactions to third parties, withdrawals, and redemptions set out in this clause are subject to the limits set out in this Agreement.
In order to submit a Payment Order, you must provide at least the following information through PayyMe:
● name of the recipient;
● address of the recipient;
● recipient’s bank / payment institution;
● recipient’s bank account number;
● name of any intermediary party(ies);
● purpose of the payment;
● any other information requested by us;
and follow the on-screen instructions to confirm and submit the Payment Order.
Where we permit you to make Payment Transactions to other holders of E-Wallets with us, to initiate a Payment Order on the App to such an E-Wallet you must provide the recipient’s account number, username, and the purpose of the payment and follow the on-screen instructions to confirm and submit the Payment Order.
In order to Authorize a Payment Transaction, you must insert a one-time authentication code on PayyMe, which will be delivered to your verified mobile phone number or e-mail address, or any other Authentication Instrument as required by us from time to time. You are obliged to verify the payment amount, the payment recipient and other important information before providing Authorisation to a Payment Transaction.
Prior to executing a Payment Order, if you are an Individual or a Micro Enterprise, we shall present you with at least the following information via PayyMe:
● the name and account number of the recipient of the payment;
● the payment amount and currency;
● the date on which your account is debited; and
● the amount payable for executing the payment order.
After the execution of a Payment Order, if you are an Individual or a Micro Enterprise, in addition to the four items listed above, we shall also present you with the following information via PayyMe:
● the payment order number; and
● the date on which the payee’s account is expected to be credited (upon receiving a payment).
If you are a Large Enterprise, we shall present such information at such intervals as we see fit and / or as is agreed between you and us from time to time.
When a Payment Transaction is executed, we shall deduct the value of the Payment Transactions from the E-Money balance in the E-Wallet as well as any applicable fees as soon as they become payable as per the Fee Schedule.
Where a Payment Transaction from the E-Wallet is reversed, the reversed funds will be received by us and we shall deem this as a request by the intended recipient to purchase E-Money. As a result, your E-Wallet will be issued with E-Money equivalent to the sum refunded.
11. REDEMPTIONS
Any redemptions requested by you from your E-Wallet will be made to a Nominated Account only. E-Money held in your E-Wallet may be redeemed at any time, subject to any procedural restrictions and applicable Fees (as set out in the Fee Schedule), by initiating a Payment Transaction to your Nominated Account via the App.
We reserve the right to request any additional documents concerning you or a specific Redemption or Payment Transaction
12. EXECUTION TIMEFRAMES
Where a Payment Order is not refused or delayed, a Payment Order is binding as of the moment we receive the Payment Order. The Parties deem that we receive a Payment Order in line with the following:
● Where you agree that execution of the Payment Transaction is to take place;
o On a specific day;
o On the last day of a certain period; or
o On the day on which you have put funds at our disposal, the time of receipt is deemed to be the day so agreed, unless it is not a Business Day in which case it will be deemed to be received on the next applicable Business Day.
● in all other Payment Transactions:
o if a Payment Order is submitted before 15:00 on a Business Day, it will be deemed to be received on that Business Day;
o if a Payment Order is submitted after 15:00 on a Business Day, it will be deemed to be received on the next applicable Business Day; and
o if a Payment Order is submitted on a day that is not a Business Day, it will be deemed to be received on the next applicable Business Day.
If you have submitted a Payment Order which is deemed to be received on the same Business Day, then it is binding on you and you cannot withdraw the Payment Order.
If you are an Individual or Micro Enterprise and have submitted a Payment Order which is deemed to be received on a later Business Day, then you can, until the Business Day before the Business Day on which the Payment Order is deemed to be received, withdraw the Payment Order via the App. After that point it will become binding on both Parties.
If you are a Large Enterprise, once you have submitted a Payment Order, you cannot withdraw it without our explicit express consent.
Payment Transactions from your E-Wallet will be executed in accordance with the following timescales:
● Where the recipient’s account or your Nominated Account is outside Nigeria - the Payment Transaction will be credited to the recipient’s payment service provider's account or your Nominated Account by the end of the Business Day following the time of receipt of the Payment Order.
● Any other circumstances - the Payment Transaction will be credited to the recipient’s payment service provider's account or your Nominated Account by the end of the fourth Business Day following the time of receipt of the Payment Order.
13. REFUSING/DELAYING PAYMENT TRANSACTIONS
We review Account and Payment Transaction activity at various times, including when you initiate a transfer of funds out of your E-Wallet, for amongst other things, suspicious or illegal activity. If and where appropriate we have the right to refuse any Payment Order and / or delay and investigate the execution of the Payment Transaction where:
● you have not provided the information required to execute the Payment Order and / or any additional information we have requested about the Payment Transaction;
● you fail to Authorize the Payment Transaction in accordance with any request to do so;
● if Applicable Law prohibits the Payment Transaction from being executed and / or we are required to carry out further financial crime checks;
● if we believe or suspect that a Payment Transaction may be fraudulent or relate to any other criminal activity;
● you have breached the Agreement in any manner, or the carrying out of the Payment Transaction would result in such a breach;
● there is an insufficient E-Money balance for the full value of the Payment Transaction and any applicable fees;
● executing the Payment Transaction would cause a breach of a payment limit set under this agreement;
● if a bankruptcy order or any analogous proceedings are made against you;
● if a third party prevents us from making the payment (for example, one of the payment systems we are required to use for the Payment Transaction);
● the Payment Transaction can only be executed via a Payment System that we are not part of; and / or
● The services provided to you have been suspended (in any way). In addition to the actions set out above, we reserve the right to also take any of the following
actions following a review:
● hold funds subject to a Payment Transaction;
● apply funds to a negative E-Wallet balance or use funds to offset a loss incurred by us;
● suspend or terminate your Account;
● seize funds to comply with a court order, warrant, and / or other legal process; and / or
● reverse a Payment Transaction (i.e. return funds to the payer’s E-Wallet).
If a Payment Order is subject to an investigation, we may place a hold on the payment and, subject to the Applicable Laws, provide notice to the recipient. Following our review, we may either approve or cancel the Payment Order. If we approve a Payment Order, we shall provide notice to the recipient. If the Payment Order has been cancelled, we may, subject to the Applicable Laws, return the E-Money to your E-Wallet. Where an investigation is ongoing, we reserve the right to freeze your Account.
We also reserve the right to freeze and block your Account if we deem any funds to have been acquired illegitimately or where you are unable to provide details of the original source of the funds from your Nominated Account to your E-Wallet.
If a Payment Order is refused / Payment Transaction delayed, provided it is permitted by Applicable Law, you will be informed of the action taken and its reasons in advance or, if that is not possible, immediately after.
14. PAYMENT LIMIT
From time to time, we may set payment limits on the value of Payment Transactions you may carry out:
● in respect of a single Payment Transaction; and / or
● in respect of cumulative Payment Transactions over a specified period of time.
Applicable payment limits are available on the Website. We shall increase or decrease any payment limits at our sole discretion and shall notify you in advance of any changes made.
If you wish to increase or decrease payment limit, then you should contact us at Support@payymenow.com
We shall increase any payment limits only at our sole discretion and shall not be obliged to increase any payment limit. We shall have the right to ask you for information and documents to substantiate and certify the need for increasing a payment limit.
15. UNAUTHORIZED PAYMENTS
User Responsibility: You are solely responsible for safeguarding your Authentication Instrument and ensuring its security at all times. Any Payment Transaction initiated using your Authentication Instrument shall be deemed to have been authorised by you, and you will bear full liability for any resulting loss or damages
Liability for Unauthorised Transactions: You acknowledge and agree that the Company shall not be liable for any loss, damage, or financial consequence resulting from an unauthorised Payment Transaction, including but not limited to cases where:
● Your Authentication Instrument has been lost, stolen, misappropriated, or otherwise compromised;
● You have failed to implement adequate security measures to prevent unauthorised access;
● You have not notified the Company without undue delay upon becoming aware of the loss, theft, or misappropriation of your Authentication Instrument;
● The unauthorised Payment Transaction was processed using valid authentication credentials, whether or not obtained fraudulently;
● You have acted fraudulently or with negligence in handling your Authentication Instrument;
● The unauthorised Payment Transaction arises from third-party fraud, hacking, phishing, or other malicious activity outside the Company’s control.
No Obligation to Refund: The Company shall have no obligation to refund, compensate, or indemnify you for any unauthorised Payment Transactions. You expressly waive any claim against the Company in respect of such transactions, regardless of the cause.
User’s Burden of Proof: In the event that you deny authorising a Payment Transaction, it shall be your sole responsibility to provide conclusive evidence that:
● The transaction was not initiated or authorised by you; and
● The transaction was the direct result of a technical failure or service deficiency solely attributable to the Company.
Notification and Risk Mitigation: You are required to notify the Company immediately upon discovering any unauthorised use of your Authentication Instrument. Failure to do so may result in continued fraudulent transactions, for which you shall bear full liability.
16. UNEXECUTED AND INCORRECTLY EXECUTED PAYMENTS
We will not be liable for any loss or costs you may suffer as a result of us acting on your instructions (regardless of whether or not that loss / costs could have been foreseen).
If you are an Individual or Micro Enterprise, in cases where we have not executed or have incorrectly executed a Payment Transaction, you shall have the right to claim an immediate refund from us of the respective payment amount without any deductions being made from the payment amount. In case we charge a service fee from you upon executing the Payment Transaction then you shall have the right to claim a refund from us of the respective service fee together with interest for late payment calculated from the service fee in accordance with the statutory rate for interest for late payment. If we have, upon executing the Payment Transaction, made any unjustified deductions from the payment amount, then we are obliged, without delay, to forward such unjustifiably deducted amounts to the recipient of the payment.
You shall not have the rights stipulated above in cases where we have executed your Payment Order in full accordance with the payment information submitted by you to us. In such case you shall have the right to request that we help you to retrieve the payment amount and we shall have the right to charge you any fee indicated in the Fee Schedule.
If you are a Large Enterprise, the clause immediately above (within this section) shall not apply to you, and we shall have no liability to you in respect of an immediate refund of the respective payment amount. If a Payment Transaction has been incorrectly executed, and you notify us of this, you may request that we help you to retrieve the payment amount. In such case we shall have the right to charge you any fee indicated in the Fee Schedule.
17. TERM AND TERMINATION
Term: Once this Agreement is effective, there is no minimum contract period. This Agreement shall continue until it is terminated. Termination shall be effected in accordance with this clause.
Termination by notice
You may terminate this Agreement at any time, subject to you emailing us at Support@payymenow.com and requesting that we close your Account. It may take up to 30 days for your Account closure to be complete.
If you are an Individual or Micro Enterprise, we may terminate this Agreement at any time, subject to providing you with a period of two months’ notice.
If you are a Large Enterprise, we may terminate the Agreement at any time on notice.
Where you have a Business Account, you may not terminate this Agreement to evade any investigation or review pursuant to clause 13 above. If you attempt to terminate this Agreement while we are conducting an investigation or review, we may hold your funds for up to 180 days to protect us or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties, and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.
Termination by us and right to refuse to provide services
In connection with our obligations under Applicable Law, we reserve the right to refuse to provide any services to you and the right to immediately terminate this Agreement entered into with you, in the occurrence of one or several of the following circumstances:
a) You are not:
If you are an Individual;
● at least 18 years of age;
● capable of entering into legally binding contracts;
● a resident of a country in which we operate; and / or
If you are a Legal Entity:
● where relevant, validly incorporated / registered (as appropriate);
● capable of entering into legally binding contracts;
● incorporated / registered (as appropriate) in a country in which we operate; and / or
● incorporated / registered (as appropriate) in Nigeria
b) We are unable to apply one or several due diligence measures to you to its full satisfaction, including being unable:
● to identify your purpose on using our services;
● to verify your identity and, where relevant, that of any beneficial owners we consider relevant; and / or
● to obtain sufficient understanding supported by relevant documents and / or information on the origin of your funds, source of your wealth or other proof of your financial situation;
c) You do not, regardless of our demand, present us with additional information and / or documents, which we are obliged to collect under Applicable Law;
d) You carry out any activity in breach of Applicable Laws, or which we consider harmful (either to the App or to another person) or immoral;
e) You have:
● presented us with incorrect or insufficient information and / or documents;
● not performed an obligation under this Agreement; or
● caused damage to us or created a threat giving rise to such damage;
f) We suspect that you may be involved with or that the services provided to you may be used for money laundering, terrorist financing, fraud or any other illegal activity and we are unable to remove such suspicions;
g) There are circumstances related to you or a person affiliated with you which indicates to a higher risk of money laundering, terrorist financing, fraud or any other illegal activity and, in connection thereof, we do not wish to provide services to you;
h) You or a person affiliated with you are or has been the subject of an international financial sanction;
i) You have overdue payables to us for which we have the right to claim from you for interest for late payment;
j) a competent public authority or another competent authority, including any competent law enforcement authority, supervision authority, tax authority, court or bailiff, has given us a lawful order to terminate your Account or to restrict the services provided to you in any other way;
k) an administrator of an international clearing system, including an international card organization, a correspondent bank working with us or any other intermediary to the services provided to you demands that we restrict the services provided to you; and / or
l) We may not provide services to you under Applicable Law and / or we have the right under Applicable Law to refuse from providing services to you and / or we have the right under Applicable Law to immediately terminate the Agreement entered into with you.
If we have exercised our right stipulated in clause 13.6 to refuse to provide services to you or to terminate an Agreement entered into with you it shall not be liable to you for any costs, losses, claims, and expenses caused to you as a result of it taking this action.
Consequences of termination
Upon termination of this Agreement for any reason, we have the right to prohibit your access to the Services, including without limitation by deactivating your Account, and to refuse future access to the Services by you or if a business entity, its parent, affiliates or subsidiaries or its or their successors.
Upon the termination of this Agreement, we shall:
● reject any Payment Transactions that have not yet been deemed to be received;
● close your E-Wallet; and
● redeem any remaining E-Money held in your E-Wallet to your Nominated Account, less any fees due and payable to us.
Following the transfer set out in this Agreement, we will have no further obligations towards you in respect of this Agreement.
If we are unable (for whatever reason) to redeem any remaining E-Money held in your E-Wallet to your Nominated Account following a termination, we will retain the credit balance in a segregated account until notified of a valid payment account (which would be capable of satisfying the requirements of a Nominated Account) to which it can transfer the funds.
Where there is an insufficient balance of E-Money to satisfy all fees due and payable to us, you will be required to transfer any outstanding amounts (after the amounts due and payable have been offset against the E-Wallet balance) to an account nominated by us within 5 Business Days.
We are not required to redeem any E-Money from your E-Wallet where you made a request for redemption more than six years after the date of termination of this Agreement.
18. STATEMENTS
You may at any time view or download a statement of E-Money issuances, Payment Transactions and Redemptions made to or from your E-Wallet via PayyMe in a section labelled “Account History” and we shall make available to you a monthly account statement for the previous 12 months from the date of your request. If this statement shows any transaction which was not made by you, please report this by reaching out to us at Support@payymenow.com.
19. FEES
You are obliged to pay us the fees outlined in the Fee Schedule for the services provided to you by us under this Agreement.
If there is a Fee included in the Fee Schedule for a service provided to you, we will debit the funds from the corresponding currency wallet in your account. Fees are collected in the currency associated with the transaction or product. If there are insufficient funds, we will auto deduct from any e-value/funds held by the user on the app without notifying you.
In case there is monthly fee included in the Fee Schedule for a service provided to you, then we shall debit the respective amount from your E-Wallet in advance on the Business Day that the relevant service was first provided to you and then the same Business Day in each subsequent month, unless the Agreement or the Fee Schedule indicates otherwise.
Following a Payment Transaction, you are liable to us for the full amount of the payment plus any additional fees incurred if the payment is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the sum of the Payment Transaction, plus applicable fees if you make an unsuccessful claim or a chargeback, or if there is a reversal of the Payment Transaction. You agree to allow us to recover any amounts due to us by deducting the relevant sum your E-Wallet. If there are insufficient funds in your E-Wallet to cover the amount due, you agree to reimburse us through the other means including those set out in this Agreement.
If we make a payment to you for a claim, reversal, or chargeback that you file with us against a recipient of your payment, you agree that we assume your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in our discretion.
20. TRANSACTION LIMITS AND REGULATORY COMPLIANCE
o ensure security and comply with Nigerian financial regulations, different account tiers have different transaction limits. These limits apply to daily transfers, monthly transaction volumes, and maximum account balances in accordance with Central Bank of Nigeria guidelines.
Your initial account tier is determined during registration based on the level of identification provided. You can upgrade your account tier by providing additional verification documents through our customer service channels or authorized agents.
We implement strict anti-money laundering measures as required by the Money Laundering (Prohibition) Act and CBN regulations. This includes monitoring transactions for suspicious patterns and reporting certain transactions to regulatory authorities as legally required. We may request additional information about particular transactions to fulfil our regulatory obligations.
21. AMENDING THIS AGREEMENT
The valid versions of this Agreement and the Fee Schedule shall be deemed to be the newest versions of the documents available on the Website.
As our services evolve and regulations change, we may update these Terms. We shall have the right to unilaterally amend this Agreement including the Fee Schedule. We'll notify you of any material changes through SMS notifications, or other appropriate channels at least 30 days before they take effect.
Your continued use of our services after such notifications constitutes acceptance of the modified Terms. If you do not agree with the updated Terms, you should discontinue using our services and contact our customer service to close your account.
If you are an Individual or Micro Enterprise, we will notify you at least two months in advance of the amendments entering into force, unless stipulated otherwise. If you do not accept the amendments, then you may, at any time prior to the entry into force of the amendments, terminate the Agreement without any additional fees effective immediately by notifying us via the Website or other PayyMe services or by email to Support@payymenow.com. If you have not, prior to the entry into force of the amendments, notified us that you do not agree to the amendments, then it shall be deemed that you have agreed to the amendments and you will no longer be able to terminate the Agreement under this clause.
If you are a Large Enterprise, we will use reasonable endeavours to notify you of any amendment in advance, but are not obliged to do so.
If you are a Large Enterprise, any amendments to interest rates shall be carried out in accordance with the above clauses.
If it becomes apparent that any provision of any Agreement is void under Applicable Law, then subject to Applicable Law we shall have the right to unilaterally amend the Agreement by replacing the void provision with a valid provision so that the purpose of the valid provision would, as much as possible, serve the purpose of the void provision. In such case we shall notify you about the amendment via PayyMe or by email. In such case you do not have the right to terminate the Agreement in accordance with the above clause.
22. NOTICES
General All notices / communications made in respect of the Agreement, and any provided under it by us, will be in English.
Notices to You
We may provide you with notices/communications in connection with the services provided to you via:
● PayyMe – when you access our SMS service;
● Post – to the most recent postal address you provided to us; or
● E-mail – to the most recent e-mail address you provided to us.
● SMS Text Messaging - to the most recent phone you provide to us.
● Telephone - to the most recent phone you provide to us.
You undertake that the contact details provided to us are up to date and that you can be reached using these contact details. If the contact details should change, then you shall without delay provide us with your updated contact details. You can update your contact details as set out in clause below.
Notices sent to you by us are deemed to have been received by you when:
● sent by post – three Business Days after being posted;
● sent by E-Mail – on the Business Day it is sent;
● you access any PayyMe service
Notices to us
Any notice to us must be sent by post to: FAO: Legal Department, Abuja FCT Nigeria or by email to legal@novasphereltd.com.
If you notify us of any event orally, we may require that you send us written confirmation within 10 Business Days. During the course of our investigation of such an event, we may request additional information from you.
23 . PRIVACY AND DATA PROTECTION
Protecting your privacy is very important to us. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy and protecting your data, as well as our use and disclosure of your information.
If you receive information about another PayyMe customer through the Services, you must keep the information confidential and only use it in connection with the service. You may not disclose or distribute a PayyMe user’s information to a third party or use the information for marketing purposes without that user’s express consent.
24 . RESPONSIBILITIES AND RESTRICTIONS
While using our services, you agree to use them only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that information you provide, particularly recipient details for transfers, is accurate. We cannot be held responsible for transfers to incorrect recipients resulting from information you provided.
Our service is for personal or authorized business use only. You agree not to use our platform for any illegal activities, including money laundering, fraud, terrorism financing, or any violation of Nigerian laws. You also agree not to attempt to reverse-engineer our SMS short codes or bypass any security measures we've implemented.
We respect your privacy and expect you to respect others' privacy as well. You agree not to use our service to collect information about other users or to send unsolicited commercial messages. Our commitment to protecting your information is detailed in our Privacy Policy, which forms part of these Terms
25 . PAYYME
SMS SERVICE INFRASTRUCTURE
Our financial services are delivered through Short Message Service (SMS) technology, which operates across various mobile networks and devices in Nigeria. We recognize that our service relies on multiple external infrastructure components to function effectively. These robust infrastructures designed to ensure secure, efficient, and reliable message transmission. By using our services, you acknowledge and agree that:
Network Reliance: Our SMS services depend on mobile network operators (MNOs) and third- party SMS gateway providers for message delivery. These network providers are responsible for:
● Providing and maintaining cellular network connectivity for SMS transmission
● Ensuring basic connectivity
● Transmitting SMS session data
We do not guarantee real-time delivery of messages, as transmission may be affected by network congestion, carrier limitations, or technical disruptions beyond our control.
SMS Gateways & Aggregators: We may utilize SMS gateways and aggregators to facilitate message routing, optimize delivery, and enhance service reliability. These intermediaries help ensure that messages reach users promptly and securely.
Short Message Service Centre (SMSC): Messages sent through our platform are processed via SMSCs, which manage message storage, forwarding, and retries in case of temporary delivery failures. While we strive to ensure timely delivery, we are not liable for delays or non- delivery caused by third-party service failures.
Security & Encryption: We implement industry-standard security measures to protect SMS communications. However, SMS is inherently less secure than other communication channels. Users are advised not to share sensitive financial information via SMS unless explicitly instructed through secure verification processes.
Service Availability & Restrictions: Our SMS services may be subject to regional carrier regulations, fair usage policies, and government-mandated restrictions. We reserve the right to suspend or terminate SMS-based services in compliance with legal and regulatory requirements.
User Network and Device Responsibilities: As a user, you are responsible for ensuring that the mobile number linked to your account is accurate and up to date. We are not responsible for messages sent to incorrect or outdated numbers due to user error. As a user, you acknowledge and agree that:
● You are responsible for any charges imposed by your mobile network operator for SMS sessions
● Different network operators may have varying SMS access fees
● Device compatibility is your responsibility
● Network connectivity issues are not grounds for service liability claims
THIRD-PARTY SERVICE DEPENDENCIES & LIMITATIONS
PayyMe, our SMS-based financial service, relies on external service providers, including mobile network operators (MNOs), SMS gateways, aggregators, and device manufacturers. While we strive to provide a secure and reliable SMS-based financial service, you acknowledge and accept the following limitations, risks associated with the SMS service infrastructure, and third-party dependencies:
Role of Mobile Network Operators (MNOs) & Device Manufacturers: MNOs and device manufacturers facilitate SMS transmission but do not manage or control our financial services. As such, they are not responsible for:
● The performance, availability, or reliability of PayyMe.
● Financial transaction processing, authorization, or financial service delivery.
● PayyMe customer support, dispute resolution, or service-related inquiries.
All support requests must be directed to our official customer service channels.
SMS Infrastructure Limitations & Risks: Due to the nature of SMS technology and third- party dependencies, you acknowledge that:
● Network & Delivery Failures – SMS delivery is subject to mobile network availability, signal strength, carrier restrictions, third-party service disruptions, device compatibility, network operator technical configurations, temporary network interruptions, etc. Messages may be delayed, undelivered, or out of order due to factors beyond our control. We cannot guarantee uninterrupted service due to factors outside our direct control.
● Security & Interception Risks – SMS messages are not end-to-end encrypted and may be intercepted, spoofed, or accessed by unauthorized third parties. You are advised to exercise caution when sending or receiving financial information via SMS.
● User Device & Number Issues – If you lose access to your registered mobile number, fail to keep accurate or update your contact details, experience device malfunctions, or the registered number becomes inactive, you may not receive critical messages or transaction alerts. We are not responsible for any resulting inconvenience or financial loss.
● Third-Party Service Dependencies – Our platform relies on external SMS gateways, aggregators, and mobile network operators to facilitate communication. Service disruptions, maintenance, or compliance requirements imposed by these third parties may impact the availability of our SMS services.
● Fraud & Unauthorized Access – Phishing scams, social engineering attacks, and unauthorized SIM swaps pose risks to SMS-based authentication and notifications. We will never request sensitive financial details via SMS, and users must remain vigilant against fraudulent messages.
● Regulatory & Compliance Restrictions – Our SMS services may be subject to government regulations, carrier policies, or regional restrictions that impact availability.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from:
● SMS service disruptions, delays, or inaccuracies in SMS delivery due to network issues, technical disruptions, or third-party service failures,
● Unauthorized access to your messages resulting from interception, SIM swap fraud, or other security breaches beyond our control.
● User negligence, errors, omissions, or failure to keep registered contact information accurate and up to date.
● Regulatory or carrier-imposed restrictions that limit the functionality or availability of our SMS-based services.
By using PayyMe, you acknowledge these limitations and agree that we, along with mobile network operators and device manufacturers, shall not be held responsible for any losses, damages, liabilities, or disruptions resulting from the inherent limitations of the SMS service infrastructure, third-party service dependencies, or user actions.
REGULATORY COMPLIANCE
PayyMe, our SMS-based financial service, operates in accordance with applicable laws, regulations, and industry standards governing mobile communications, financial transactions, and data protection. By using our services, you acknowledge and agree to the following:
1. Compliance with Telecommunications and Financial Regulations – We adhere to regulatory requirements set by the Nigerian Communications Commission (NCC), the Central Bank of Nigeria (CBN), and other applicable regulatory bodies. These regulations may affect service availability, transaction limits, and message content.
2. Data Protection and Privacy – We comply with the Nigerian Data Protection Act, and other relevant data protection laws including obligations related to the collection, processing, and storage of user information. SMS communications may be monitored, logged, or retained as required by law or regulatory authorities.
3. Government and Regulatory Requests – We may be required to disclose certain user data or transaction records to regulatory agencies, law enforcement, or other authorized entities in compliance with legal obligations. Such disclosures will be made in accordance with applicable laws and due process.
4. Regional and International Restrictions – Our SMS services may be subject to country-specific regulations, including restrictions on international messaging, financial transactions, or mobile service provider policies. We reserve the right to suspend or modify services in response to regulatory changes.
5. User Compliance Obligations – You are responsible for ensuring that your use of PayyMe complies with all applicable laws and regulations in your jurisdiction. Any
misuse, fraudulent activity, or violation of regulatory requirements may result in service suspension or legal consequences.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from:
● Regulatory changes, restrictions, or compliance requirements that impact the availability, functionality, or terms of PayyMe.
● Delays or disruptions caused by government-imposed service suspensions, security measures, or policy updates.
● User failure to comply with applicable laws, leading to penalties, service termination, or legal consequences.
By using PayyMe, you acknowledge that regulatory requirements may affect service delivery and agree that we shall not be held responsible for any losses, liabilities, or limitations resulting from compliance obligations or legal mandates. Mobile network operators, device manufacturers, and other third-party service dependencies have no legal obligation to support or maintain our financial service infrastructure beyond providing the required SMS service infrastructure.
26 . NTELLECTUAL PROPERTY
Our SMS service design, workflows, and proprietary technologies are exclusively owned by NOVASPHERE TECHNOLOGY SOLUTIONS LTD. Mobile network operators and device manufacturers have no claim to our service infrastructure or intellectual property.
All aspects of our service, including our SMS interface, workflows, designs, and related content, are protected by intellectual property laws. Our service is licensed, not sold, to you for your personal use only. Nothing in these Terms transfers any ownership rights to you.
The NOVASPHERE TECHNOLOGY SOLUTIONS LTD. and PayyMe (including other PayyMe services) name, logo, and all related products, and services described on any other operated by the company (including the Website) and any mobile application operated by the company (including PayyMe) are either trademarks or registered trademarks of the company or its affiliates or licensors. You may not copy, imitate, or use them without the company’s prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and / or trade dress of the company. You may not copy, imitate, or use them without our prior written consent. You may use HTML logos provided by the company through our vendor services, SMS tools, promotional tools, or affiliate programs without prior written consent for the purpose of directing web and SMS traffic to the service. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to the company, PayyMe, or PayyMe Service or display them in any manner that implies the company’s sponsorship or endorsement. All right, title, and interest in and to any website or service operated by the company and any content thereon is the exclusive property of the company and its licensors. Certain other product or service names, brand names and company names may be trademarks of their respective owners.
PayyMe and all PayyMe services (and any other website or application operated by us) may feature third party offers and enable product searches. We do not warrant that product descriptions, pricing, search results, user ratings and reviews or any other content on the any such website is accurate, complete, reliable, or current. This information is provided for informational purposes only and does not constitute an endorsement by us of any product, service, or vendor.
License Grant
Certain of the PayyMe Services require the use of software and software applications provided to you through the company (collectively “Software”) owned by the company (“Novasphere Technology Solutions Ltd.”) and its licensors grant you a limited, nonexclusive license to use the company’s Software that we provide to you solely in accordance with this Agreement and any user documentation we may provide, including all updates, upgrades, new versions and replacements of the Software (all of which become part of the “Software”) for your personal use only in accordance with this Agreement. If the Software will be downloaded to a mobile device, this license extends to your use of the Software on a device that you own or control, as long as your use is permitted by the usage rules set forth for your particular device (for example, the Apple App Store Terms of Use). You may not rent, lease or otherwise transfer your rights in the Parent Software to a third party. You must comply with the implementation and use requirements for the Parent Software contained in this Agreement or in any Services documentation we provide to you. If you do not comply with such implementation and use requirements, you will be liable for all resulting damages suffered by you, us, or any third parties. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the software. You acknowledge that all rights, title and interest to the Software are owned by the company. Your rights to use the Software cease immediately upon termination of this Agreement and you must delete all of your copies of the Software.
27 . LIABILITY
If we incur any damages because you violate our policies, break any laws, or otherwise cause us to suffer any damages or incur any expenses then we may hold your funds up to 180 days, we may recover from you the damages incurred from each violation and take legal action against you to recover additional losses, investigation costs, fines, or legal fees we may incur.
Unless otherwise prohibited by Applicable Law, you assume all responsibility for your use of the Services and use them at your own risk. To the fullest extent permissible under Applicable Law, all such representations, warranties, guarantees and conditions are disclaimed, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, noninfringement of intellectual property rights, or other terms which might otherwise be implied by statute, common law or in equity. We do not warrant that the services will be uninterrupted or error-free, that defects will be corrected, or that the services, or the servers that process information for the services, are free of viruses, bugs or other harmful components.
On behalf of us, Covered Third Parties, and each of our respective affiliates, vendors, agents and suppliers, we make the following disclaimers set forth in this clause: the Services are provided on an “as is”, “as available” and “with all faults” basis, without any representations, warranties, guarantees, or conditions of any kind, express, implied or statutory, including, but not limited to, any warranty as to the use or operation of the services, or the information, content or other materials related to the services, whether provided by us, any third party, or any of the Covered Third Parties. Neither we, nor any third party, nor any of the Covered Third Parties warrant nor make any representations regarding the use or the results of the services in terms of correctness, accuracy, timeliness, reliability, or otherwise.
You assume the entire cost of all necessary maintenance, repair, or correction to any equipment you use in accessing any of the services, including, but not limited to, your mobile phone or other device.
Neither we, nor any third party (including any Covered Third Parties), nor any of their respective affiliates, vendors, agents or suppliers will be liable for, and you agree not to seek against any of the foregoing, any damages of any kind arising from the use of the services, including, but not limited to, indirect, special, incidental, punitive, exemplary, consequential damages or damages resulting from the use of Services, loss of use of the Services, lost data, lost profits, or business interruption arising out of or in any way connected with the use of the services, any delays in the services, or the inability to use the services, or any portion thereof, whether based on contract, tort, negligence, strict liability or otherwise, even if all or any of us have been advised of the possibility of such damages and even if any remedy fails of its essential purpose.
Limitations on Liability
Except as otherwise expressly provided in this Agreement, and to the extent permissible under Applicable Law, our (including our officers, employees or agents) cumulative liability to you for any claims or damages arising out of or related to your use of the Services shall not exceed the Fees you paid to us for the Services provided under this Agreement. Indemnification Except to the extent that any loss is due to a Party’s (the “Non-Breaching Party”) negligence, wilful default or fraud or that of the Non-Breaching Party’s employees or Non-Breaching Party’s affiliated companies, the other Party will indemnify the Non-Breaching Party against all costs, losses, claims and expenses which may be incurred or made by the Non-Breaching Party arising as a result of or in connection with this Agreement.
Release
If you have a dispute with one or more other PayyMe customers relating to payment, we are not responsible for any such dispute and you hereby release us (and our officers, directors, agents, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
28 . APPLICABLE LAW AND DISPUTE RESOLUTION
his Agreement will be governed by Nigerian law and the courts of Nigeria will have exclusive jurisdiction over any claim, dispute or matter.
You shall have the right to submit any complaints about the services provided to you by e-mail to us. We will handle all complaints in accordance with our Complaints Handling Procedures, a summary of which is set out on the Website.
If you are an Individual or Micro Enterprise and we have not replied to a duly submitted customer complaint within 15 days, then you may have a right to seek recourse from the Public Complaints Commission in Nigeria. The terms for seeking recourse from the Public Complaints Commission are stipulated in more detail on the website of the Public Complaints Commission at https://pcc.org.ng/jsst-add-ticket
If we cannot resolve your issue through our customer service channels, disputes shall be resolved through mediation in accordance with the Arbitration and Conciliation Act of Nigeria. The mediation shall take place in Abuja FCT, Nigeria, in the English language.
For regulatory complaints regarding our financial services, you have the right to escalate unresolved issues to the Consumer Protection Department of the Central Bank of Nigeria after attempting to resolve them directly with us.
29 . SURVIVAL AND FORCE MAJEURE
In the event of termination of this Agreement or the Services, the terms in this Agreement that by their nature are continuing shall survive such termination, including but not limited to clauses 1, 13, 15, 17, 19 to 30.
We shall not be liable for any delay or failure in the performance or in delivery or shipment of materials, or for any damages suffered by you by reason of such delay or failures, directly or indirectly caused by or in any manner arising from or connected with acts of God, acts of public enemies, riots, disease (including pandemics and/or epidemics), strikes, acts of governmental agencies, labour difficulties, failure of our power, telecommunications or other suppliers, delays in securing or shortages of raw materials, breakdown or destruction of any system or equipment, or any other cause or causes beyond our control, whether or not similar to those enumerated herein.
30 . GENERAL PROVISIONS
You acknowledge and agree that this Agreement is between you and us, not with any third party (including, but not limited to, any Covered Third Party), and that we are solely responsible for the Services. Your use of the Services may be subject to separate agreements you may enter into with a Covered Third Party. You agree to comply with all applicable Covered Third-Party terms of agreement when using the Services. We are not a party to agreements with a Covered Third Party and have no responsibility for the products and services provided by such Covered Third Parties.
It is your responsibility to determine what, if any, taxes apply to any Payment Transaction you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. We are not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.
This Agreement and other documents (including but not limited to the Privacy Policy) referenced in or linked to this Agreement, which are hereby incorporated herein and made a part of this Agreement by this reference, contain yours and our entire Agreement regarding your use of the Services.
If any provision of this Agreement is deemed to be illegal or unenforceable, such provision shall be enforced to the extent possible, and any remaining illegality or unenforceability will not affect the validity or enforceability of any other provisions of this Agreement, which together will be construed as if such illegal or unenforceable provision had not been included in this Agreement.
Unless the right of enforcement is expressly granted, it is not intended that any provision of this Agreement shall be enforceable by any person who is not a party to this Agreement.
The clause headings in this Agreement are for convenience of reference only and are not to be considered as parts, provisions or interpretations of this Agreement.
You may not transfer, assign, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights and obligations under this Agreement without our prior written consent. We shall have the right to assign, transfer or novate the Agreement or any rights and obligations under any Agreement to a third party without your consent.
We reserve the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.
Our delay or failure to act with respect to a breach by you or others does not waive our right to act with respect to that breach or subsequent or similar breaches.
Nothing in this Agreement shall be deemed to create any form of partnership, joint venture or any other similar relationship between you and us, and / or other individuals or entities involved with providing the services under this Agreement.
The Company may arrange for Bank PLC ("BANK") to provide you with access to a debit card (a PayyMe Card”). By using the PayyMe Card, you agree to the bank’s Prepaid Card Terms and Conditions, as applicable (each the “PayyMe Card Terms”). For avoidance of doubt, the applicable PayyMe Card Terms are between you and the bank, not the Company, and in the event of any inconsistency between this Agreement and the applicable PayyMe Card Terms, the applicable PayyMe Card Terms shall govern your use of the PayyMe Card and your relationship with the bank.
Service Update: The Service is designed to facilitate secure and efficient financial transactions via SMS-based technology. The Company may, at its discretion, expand the scope of the Service to include additional platforms such as mobile applications, web-based portals, or other digital interfaces. Furthermore, the Company reserves the right to extend the Service beyond the current jurisdiction, enabling cross-border or international transactions, subject to applicable regulatory approvals. Any such expansion may introduce new features, terms, and conditions, which will be communicated to Users in advance. Continued use of the Service after such modifications shall constitute acceptance of the updated scope.
HOW TO CONTACT US
If you are dissatisfied with any aspect of the Services that you have received from PayyMe, you can send a complaint to legal@novasphereltd.com, or lodge a complaint using the PayyMe service or website customer support chat.
SCHEDULE A: THE FEE SCHEDULE
S/N | Charges Type | Range | Charge ₦ |
---|---|---|---|
1 | Outflow | 0-5000 | 30.00 |
2 | 5000–50,000 | 30 | |
3 | 50,000 | 20 | |
4 | Inflow | Any amount | 0 |
5 | Airtime/Data | Mtn | 10 |
6 | Airtel | 10 | |
7 | Glo | 10 | |
8 | Etisalat | 10 | |
9 | Power | Ekoelectricity Disco | 50 |
10 | Port Harcourt Electricity Disco | 50 | |
11 | Kano Electricity Disco | 50 | |
12 | Ibadan electricity Disco | 50 | |
13 | Kaduna Electricity Disco | 50 | |
14 | Ikeja Electricity Disco | 50 | |
15 | Abuja Electricity Disco | 50 | |
16 | Jos Electricity Disco | 50 | |
17 | Enugu Electricity Disco | 50 | |
18 | Benin Electricity Disco | 50 |